Effective Date: October 21, 2026

Welcome to the website of Carlissa Fennell, LPC, operated by Carlissa Fennell LLC. By accessing or using this website, you agree to the following Terms & Conditions.

This website provides information about psychotherapy services, mental health education, podcast content, and other professional offerings. Please review these terms carefully.

1. Nature of Services

Psychotherapy Services

Carlissa Fennell is a Licensed Professional Counselor (LPC) providing psychotherapy services to eligible clients in Virginia.

Therapy is a professional healthcare service that may involve mental health assessment, diagnosis, treatment planning, and evidence-based therapeutic interventions.

Psychotherapy services are governed by applicable professional standards, licensing requirements, privacy laws, and separate clinical consent and practice policies.

Visiting this website, submitting an inquiry, or requesting an appointment does not automatically establish a therapist-client relationship. A clinical relationship is established through the practice's intake, acceptance, and informed-consent processes.

Coaching and Educational Services

Any coaching, workshops, courses, or personal-development experiences offered separately from psychotherapy are educational or non-clinical services unless expressly identified otherwise.

Coaching does not include mental health diagnosis or psychotherapy and is not a substitute for professional mental health treatment.

The nature, limitations, fees, and applicable policies for these services will be communicated before participation.

2. Eligibility and Location of Services

Psychotherapy services are currently intended for adults age 18 and older who are physically located in Virginia at the time of their appointments.

Eligibility for services is determined through the intake and clinical assessment process.

Accessing this website from another state does not establish eligibility to receive psychotherapy services.

3. Scheduling, Insurance, and Payment

Psychotherapy appointments are currently scheduled and managed through Headway.

Insurance participation, self-pay rates, billing arrangements, and payment responsibilities will be communicated through the applicable scheduling and intake process.

Clients are responsible for reviewing their financial agreements, insurance benefits, and any applicable out-of-pocket costs.

The availability of insurance coverage is not guaranteed by information presented on this website.

Cancellation, rescheduling, late-arrival, and missed-appointment policies are provided separately through the applicable clinical consent and practice documents.

For information about the right to receive an estimate of expected healthcare costs, please review the Good Faith Estimate page.

4. Confidentiality and Privacy

Protecting client privacy is an important part of professional mental health care.

Psychotherapy services are subject to applicable confidentiality laws, professional ethical requirements, and, where applicable, the Health Insurance Portability and Accountability Act (HIPAA).

Clinical confidentiality is subject to legally recognized exceptions, which may include mandatory reporting, certain safety concerns, and disclosures required or permitted by law.

Additional information about privacy rights and the use and disclosure of protected health information is provided in the applicable Notice of Privacy Practices and clinical informed-consent documents.

General website communications, including ordinary email and contact forms, may not provide the same privacy protections as designated clinical communication systems.

Visitors are encouraged not to submit sensitive medical or mental health information through unsecured website forms or ordinary email.

5. Telehealth Services

Psychotherapy services may be provided through telehealth when clinically appropriate and permitted by applicable law.

Clients must be physically located in a jurisdiction where the clinician is authorized to provide services at the time of each appointment.

Telehealth requires access to an appropriate device, a reliable internet connection, and a reasonably private environment.

Although reasonable precautions are taken to protect confidentiality, telehealth involves potential technological and privacy risks.

Specific telehealth policies, emergency procedures, and informed-consent requirements will be discussed before services begin.

6. Website and Educational Content Disclaimer

Information provided on this website, including blog posts, educational resources, downloadable materials, and other content, is intended for general informational and educational purposes.

Website content does not constitute individualized psychotherapy, diagnosis, medical advice, or a substitute for consultation with a qualified healthcare professional.

Reading or interacting with website content does not establish a therapist-client relationship.

Visitors should not use information from this website as their sole basis for making decisions about mental health treatment.

7. Podcast Disclaimer

This Doesn't Count As Therapy is a podcast hosted by Carlissa Fennell.

Podcast episodes may explore mental health, relationships, identity, personal development, and other topics relevant to emotional well-being.

All podcast content is provided for educational, informational, and entertainment purposes.

Listening to the podcast, submitting a question, commenting on social media, or interacting with podcast content does not establish a therapist-client relationship.

Podcast discussions do not constitute individualized psychotherapy, diagnosis, or treatment recommendations.

Opinions expressed by podcast guests are their own and do not necessarily represent the views of Carlissa Fennell LLC.

Individuals seeking personalized mental health treatment are encouraged to consult a qualified mental health professional.

8. Professional Boundaries and Communications

Professional boundaries are maintained between clinical services, educational content, podcast interactions, and social media engagement.

Following, commenting on, or messaging professional social media accounts does not establish a clinical relationship.

Social media platforms and general website contact methods should not be used for emergencies, crisis intervention, or confidential clinical communications.

Current therapy clients should follow the communication procedures established through their clinical informed-consent documents.

9. Cancellation, Rescheduling, and Attendance

Therapy appointments are subject to the cancellation, rescheduling, and attendance policies communicated during the intake and informed-consent process.

Applicable fees, including any late-cancellation or missed-appointment charges, will be disclosed in advance through the relevant practice or scheduling agreements.

Separate policies may apply to coaching, workshops, courses, or other educational offerings.

10. Intellectual Property

Unless otherwise indicated, original content on this website, including written materials, graphics, worksheets, educational resources, podcast materials, and other creative works, is owned by Carlissa Fennell LLC or used with appropriate permission.

Content may not be reproduced, redistributed, sold, or commercially exploited without prior written authorization, except as permitted by applicable law.

Visitors may access and use publicly available materials for lawful personal, noncommercial purposes, subject to any additional restrictions accompanying those materials.

Third-party content, trademarks, and other intellectual property remain the property of their respective owners.

11. Third-Party Platforms and External Links

This website may contain links to third-party platforms, including Headway, podcast hosting services, social media platforms, and other external resources.

These platforms maintain their own privacy policies, terms of use, and operational practices.

Carlissa Fennell LLC does not control the content, availability, or privacy practices of independent third-party websites.

Visitors are encouraged to review the applicable policies before sharing information or using external services.

12. Professional Conduct and Continuity of Care

All individuals engaging with this website or related services are expected to communicate respectfully and refrain from harassment, threats, or unlawful conduct.

Clinical services are provided in accordance with professional ethical standards and applicable laws.

Decisions regarding the appropriateness, referral, transfer, or termination of psychotherapy services are based on clinical considerations and professional obligations, including appropriate continuity-of-care procedures.

These Terms & Conditions do not override any legal or ethical duties owed to therapy clients.

13. Limitations of Website Use

Reasonable efforts are made to maintain accurate and current information on this website. However, website content may occasionally contain errors or become outdated.

Carlissa Fennell LLC does not guarantee uninterrupted access to the website or the availability of third-party services.

Nothing in these Terms & Conditions is intended to waive a client's legal rights, limit liability that cannot lawfully be excluded, or alter the professional standard of care applicable to psychotherapy services.

14. Emergency and Crisis Disclaimer

This website, podcast, and associated social media platforms are not emergency or crisis-response services.

Messages submitted through the website, email, or social media may not be reviewed immediately.

If you are experiencing a mental health crisis or need immediate assistance:

• Call 911 for an immediate emergency.

• Call or text 988 to reach the Suicide & Crisis Lifeline in the United States.

• Visit the nearest emergency department when immediate in-person evaluation or care is needed.

Current therapy clients should follow their established crisis and emergency procedures.

15. Changes to These Terms

These Terms & Conditions may be revised periodically to reflect changes in services, professional requirements, or website operations.

The effective date at the top of this page will be updated when material revisions are made.

Continued use of the website after changes are published constitutes acceptance of the updated website terms to the extent permitted by law.

Changes to clinical treatment agreements or informed-consent documents will be addressed separately as required.

16. Contact Information

For general questions about these Terms & Conditions or the services described on this website, please contact:

Carlissa Fennell, LPC
Carlissa Fennell LLC
Email: carlissalpc@gmail.com
Website: Carlissa Fennell, LPC

Please do not include sensitive personal health information in general email inquiries.