Privacy Policy
Effective Date: October 21, 2026
Your privacy matters here. I believe you deserve to understand how your personal information is collected, used, and protected when visiting this website.
This Privacy Policy explains how information is handled through this website, including inquiries about therapy services, podcast content, and other professional or educational offerings.
1. Information Collected
Depending on how you interact with this website, information collected may include:
Contact Information: Your name, email address, and any information you voluntarily provide when contacting me.
Scheduling Information: Information submitted through third-party scheduling or booking platforms.
Website Usage Information: Technical information such as browser type, device information, IP address, and website activity, which may be collected automatically by the website platform or enabled analytics tools.
Email Subscriptions: Your email address and subscription preferences if you voluntarily sign up for updates.
Please avoid submitting sensitive medical or mental health information through general website contact forms or standard email.
2. How Your Information Is Used
Information collected through this website may be used to:
Respond to inquiries about therapy or other services.
Direct prospective clients to appropriate scheduling or intake platforms.
Provide requested information about podcast episodes, educational resources, or future offerings.
Send communications you have chosen to receive.
Maintain website functionality, security, and performance.
Comply with applicable legal obligations.
Personal information is not sold to third parties.
3. Psychotherapy Services and HIPAA
Carlissa Fennell is a Licensed Professional Counselor providing psychotherapy services to eligible clients in Virginia.
Psychotherapy is a healthcare service and is distinct from coaching, podcast content, and general mental health education.
When applicable, protected health information associated with psychotherapy services is handled in accordance with HIPAA, Virginia law, and other applicable professional confidentiality requirements.
Clients receiving psychotherapy services are provided with applicable privacy notices, informed consent documents, and information about their rights.
This website Privacy Policy does not replace the Notice of Privacy Practices or informed consent documents provided to therapy clients.
4. Third-Party Therapy Platforms
Therapy scheduling, intake paperwork, payment processing, and certain clinical communications may be facilitated through Headway.
When you leave this website and access Headway, information you provide through that platform is subject to its applicable privacy notices, security practices, and terms.
As my practice develops, additional or alternative practice-management platforms may be used. Clients will receive relevant information about the platforms used for their care.
5. Coaching and Educational Offerings
This website may also provide information about coaching, workshops, courses, and other personal-development offerings.
These services are separate from psychotherapy unless explicitly identified otherwise.
Participation in nonclinical educational or coaching services does not automatically establish a therapist-client relationship.
Information collected for these offerings will be used for the purposes communicated at the time of registration or participation and handled in accordance with applicable privacy requirements.
6. Podcast and Public Content
This website includes information about This Doesn't Count As Therapy, a podcast focused on mental health, relationships, identity, and personal growth.
Podcast content and other publicly available educational materials are intended for general informational purposes and do not establish a therapist-client relationship.
Information voluntarily submitted for possible podcast discussion may be used according to the disclosure and permissions provided during submission.
Please do not submit information about yourself or others that you do not wish to be considered for public discussion.
7. Cookies and Website Analytics
This website is hosted through Squarespace, which may use cookies and similar technologies to support website functionality, security, and analytics.
Depending on the website settings and services enabled, these technologies may collect information about how visitors interact with the website.
Visitors may be able to manage certain cookies through their browser settings or available website privacy controls.
8. Email Communications
If you voluntarily subscribe to emails, you may receive updates about podcast episodes, educational resources, workshops, or other offerings.
You may unsubscribe from optional marketing communications at any time using the unsubscribe instructions provided.
General email is not intended for emergencies or the transmission of sensitive clinical information.
9. Information Sharing and Security
Reasonable measures are taken to protect personal information collected through this website.
Information may be shared with service providers that support website hosting, scheduling, communications, or other business functions, as necessary to provide those services.
Information may also be disclosed when required by applicable law.
Although reasonable safeguards are used, no website or electronic communication system can guarantee complete security.
10. Data Retention and Your Choices
Personal information is retained only as reasonably necessary for the purposes described in this policy or as required by applicable law.
You may contact me to ask questions about personal information submitted directly through this website or request correction or deletion where applicable.
Clinical records are subject to separate legal, ethical, and professional retention requirements.
11. External Websites
This website may contain links to third-party websites, including Headway, podcast platforms, and other resources.
I am not responsible for the privacy practices or content of websites operated by third parties. Visitors are encouraged to review their respective privacy policies.
12. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in website functionality, services, technology, or applicable legal requirements.
Updates will be reflected by the effective date listed above.
13. Contact Information
For general questions about this Privacy Policy or information submitted through this website, please contact:
Carlissa Fennell, LPC
Carlissa Fennell LLC
Email: carlissalpc@gmail.com
Please do not send sensitive personal health information through general email inquiries.